After You Have Bought Goods And Services
- If the goods are damaged or not to your specification then do not accept them and call / visit the retailer as soon as possible.
- Please try and explain the issue to the retailer and where possible explain the defect in detail and ensure that you take all documentation ( original receipt and guarantees ) with you.
- Allow the retailer the opportunity to resolve the issue.
- If you are not satisfied with the retailers response please contact the consumer protection section at DeD.
- If you have been misled and the product you purchased is not what you asked for then please contact the retailer and allow them the opportunity to resolve the issue.
