If the complaint isn't resolved
If a mutual agreement is not possible, Consumer Rights will advise both parties of their recommendation based on the Federal Law. Should the Buyer be acting outside of their rights as per the Federal Law, they will be advised to drop the case based on Federal Law Directives which will be explained to them in detail.
Should the buyer be acting within their rights as per the Federal Law the seller will be requested to resolve the dispute with clear details of why the case is valid. Should the seller / retailer not comply with the original recommendation from DED a company representative will be requested to visit DED to discuss the matter and to resolve the case.