Make a complaint to a retailer / service provider
Stay calm, even if you are angry
Talk to the retailer / seller. Assert your rights without being aggressive. Stay polite but be clear about what you want.
Keep a copy of any:
- Notes from phone conversations
Complain in person or on the phone
Remember the person you´re talking to may not be in a position to give you what you want. Stay polite and if necessary ask to discuss the matter with the person in charge.
Keep a record of:
- Who you talk to
- What you talked about
- The date
Follow up with a letter.
Set a deadline
- What the problem is
- What you want them to do about it
- When you want it done by (give a reasonable amount of time)
Give your contact details
Give them a contact name and telephone number in case they need to contact you.