Putting it in writing
If you haven´t resolved your issue with a phone call or visit, follow-up with a letter
Provide details about the issue and your attempts to resolve it.
- Quote your reference, agreement or account number if you have one.
- Enclose a copy of any receipt, proof of purchase or any other relevant documents.
- Don´t send originals.
- Keep a copy of your letter.
- Check you have the correct name and address.