Putting it in writing

If you haven´t resolved your issue with a phone call or visit, follow-up with a letter

Provide details about the issue and your attempts to resolve it.

  • Quote your reference, agreement or account number if you have one.
  • Enclose a copy of any receipt, proof of purchase or any other relevant documents.
  • Don´t send originals.
  • Keep a copy of your letter.
  • Check you have the correct name and address.