• Home
• >
• Retailers/Service Providers
• >
• Complaint handling guidelines

Complaint handling guidelines

Consumer Right recognises that proper attention to the concerns of customers is an essential part of a well managed and successful business operation

Any complaints handling policy you adopt needs to acknowledge that:

• your customers have the right to complain about goods and/or services purchased, and to have that complaint dealt with;
• complaints can provide you with feedback about goods and/or services being offered; and
• receiving a complaint gives you the opportunity to assess the impact on the market of certain goods and/or services.