Complaint handling guidelines
Consumer Right recognises that proper attention to the concerns of customers is an essential part of a well managed and successful business operation
Any complaints handling policy you adopt needs to acknowledge that:
- your customers have the right to complain about goods and/or services purchased, and to have that complaint dealt with;
- complaints can provide you with feedback about goods and/or services being offered; and
- receiving a complaint gives you the opportunity to assess the impact on the market of certain goods and/or services.