Goods damaged whilst being delivered
In many cases, a sale may depend on you being able to deliver the goods to the customer.
When you arrange delivery for a customer, it is your responsibility to deliver the items in good order. For example, if a customer buys a lounge suite and pays you a delivery fee as part of the contract, you are liable for any damage in transit. This includes the cost of transporting the suite back and forth.
Regardless of who you get to make the delivery, it is advisable to have insurance to cover potential damage or loss.
However, if customers decide to transport the goods themselves, or arrange for someone else to do it, any damage during transport is not your responsibility. It is a good idea to have your customer check the goods before they are transported and to sign to say they are in good order.