When goods are delivered
If you arrange delivery, it is important to have the customer sign to say that they are in good order.
This can protect you should a dispute arise. Make sure that the person delivering the goods tells customers what they are signing. Many customers believe that by signing such a form they are just accepting delivery.
If you arrange to deliver goods at a certain time and the customer is not present, you should instruct the driver to return the goods to your store or warehouse unless alternative delivery arrangements have been made. It would be reasonable to charge for delivery again if a further arrangement has to be made to deliver the goods.
We strongly suggest that you do not leave goods unattended at a customer's address.