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About DED
Mission
Organisation chart
About Consumer Rights
Welcome
CEO Statement
Areas that DED Consumer Rights can help you with
Areas other Government bodies can help you with
Our Offices
Head Office, Deira
Branches
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Consumers
Know your rights
Consumer rights and responsibilities
Consumer Rights as stated in Consumer Protection Law No. (24) 2006
Retailer / service provider responsibilities
Shopping advice
Before you buy goods and services
At the sale
After you bought goods and services
Make a complaint to a retailer / service provider
Steps to help you resolve your issue
Talk to the retailer / seller
Putting it in writing
Make a formal complaint
How it works
If the complaint isn´t resolved
What if the law has been broken ?
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Retailers/Service Providers
Know your rights
Retailer rights and responsibilities
Sellers responsibilities
Consumer Rights as stated in Consumer Protection Law No. (24) 2006
Consumer Code of Rights
Prices, tags, store signs
Prices
Tags
Store signs
Damaged goods
Goods damaged by customers
Goods damaged while being delivered
When goods are delivered
Retail advertising guide
Complaint handling guidelines
Essential features of a complaint handling system
Procedures for handling Complaints
If the complaint can't be resolved
Federal law directives
How can DED complaint handling process support retailers?
Federal Law Directives
Consumer Rights as stated in Consumer Protection Law No. (24) 2006
Consumer Code of Rights
Sellers´ Responsibilities
Federal Law Directives for resolving consumer complaints
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Blue Book
Blue Book - Other Langauges
The Blue Book are available in the following languages:
Arabic
English
Code of Consumer Rights
Consumer Rights Protection
Shopping Advice
