Make a formal complaint

If the complaint isn't resolved
If a mutual agreement is not possible, CCCP will give both parties their recommendation based on the Federal Law No. (24) of 2006 on Consumer Protection
Should the buyer be acting outside of their rights as per the Federal Law, the legal provisions will be explained to him/her and he/she will be advised to drop the case based on the provisions of the law.
Should the buyer be acting within their rights the seller will be requested to resolve the dispute with clear details of why the case is valid. In case of a seller/retailer not complying with the original recommendation from DED a company representative will be requested to visit DED to discuss the matter and to resolve the case.


Complaints & Suggestions

Call "Ahlan Dubai"

600 54 5555

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