Complaint Handling Guidelines

If the complaint can't be resolved
It is preferable to try to settle the problem with the complainant early rather than allow it to escalate into a larger and more difficult dispute
The suggestions so far focus on a system for handling dissatisfaction expressed to a retailer by a customer.
 
If the complaint can't be resolved it may be necessary to refer the matter to other, sometimes more formal, procedures for dispute resolution.
 
Dispute resolution aims to deal with problems which cannot be resolved within a complaint handling system. Consumer Protection can provide further information about dispute resolution.

 

Complaints & Suggestions

Call "Ahlan Dubai"

600 54 5555

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